We are confident that our products will exceed your expectations. In the event you want to return or replace your order. Our policy lasts 21 days. If 21 days have gone by since your purchase, unfortunately, we can't offer you a refund or exchange.
To Be Eligible For A Return:
Sale items (if applicable). Only regular priced items may be refunded, unfortunately, sale items can not be refunded.
The order must be returned to us within 21 days of the delivery confirmation date. Please provide a brief explanation regarding the return along with your account information.
- The goods must be packed in the original box.
- This guarantee applies to all of our customers and retailers.
- For personalized crystals, a 25% customization fees apply.
Refunds (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received the returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If there's something wrong with your crystal when you receive it, we may be able to remake it. Send us a picture of the item against a dark background and let us know what needs to be fixed. Once we receive your request, we'll let you know by email whether or not we'll be able to remake your crystal.
Because our products are custom made, we can only remake an item if something is wrong with it. This does not include any changes our designers may make to your image in order to enhance the appearances of your 3D engraving.